LEADER SARL, hereinafter referred to under the trade name “Des Hôtels & Des Îles,” is a French company with a capital of €7,622.45, whose registered office is located at 120 Rue de la Boétie, 75008 Paris, registered with the Paris Trade and Companies Register under number B339 261 695, SIRET number 339 261 695 000 29, APE code 67 08.
Financial guarantee with GROUPAMA ASSURANCE-CREDIT & GUARANTEE
Professional Liability Insurance for Travel Agencies (Article R. 212-14 of the TMS Tourism Code)
Travel Agent Registration No. IM. 971120017
These general terms and conditions are valid as of September 20, 2009. This edition supersedes all previous versions.
Article 1. Definitions – Tourist Package – Scope of Application
1.1 Definitions
The definitions below have the same meaning whether used in the singular or the plural.
« Le Jardin Malanga » refers to the hotel marketed by the LEADER company.
« Des Hôtels et des Îles » refers to the LEADER company, Service Provider.
« Partner » refers to all Service providers.
« Service » refers to the tourist packages offered on the website www.deshotelsetdesiles.com.
« Site » refers to the website www.creolebeach.com.
« User » refers to any user of the Site who browses, reviews, reserves, and/or purchases one or more Services offered on the Site.
1.2 Tourist Package
A tourist package, within the meaning of these General Terms and Conditions, constitutes a reservation, offered for a total price, of a service exceeding 24 hours or including an overnight stay, and combining at least two of the following three elements:
The reservation of tourist packages is governed by Title 1 of Book II of the Tourism Code relating to the organization of the sale of trips and stays.
In accordance with Article R. 211-14 of the Tourism Code, Articles R. 211-5 to R. 211-13 of said Code are reproduced below at the end of these General Terms and Conditions of Sale.
These provisions are supplemented by the specific conditions of the reservation as made on the website www.creolebeach.com.
1.3 Scope of Application
These general terms and conditions of use (hereinafter the “General Terms and Conditions”) govern the offer and provision of the Services.
The reservation of Services is reserved exclusively for Users who have previously read the General Terms and Conditions in their entirety and have accepted them by checking the box or clicking on the hyperlink provided for this purpose. Without this acceptance, continuing the reservation process is technically impossible.
Consequently, completing the reservation process on the Website constitutes express acceptance by the User of these General Terms and Conditions.
The specific terms and conditions of the Partners (hereinafter the “Specific Terms and Conditions”) also apply to the offer and provision of the Services, under the same terms and conditions as the General Terms and Conditions. Acceptance of the Specific Terms and Conditions by the User occurs at the time of the actual reservation.
The General Terms and Conditions may be modified at any time without notice, with the understanding that such modifications will not apply to previously made reservations for Services. It is therefore imperative that the User consult and accept the General Terms and Conditions at the time of making their reservation, particularly to ensure compliance with the provisions in force.
Article 2. Reservation
2.1 Capacity – Use of the Site
The purpose of the Site is to assist the User in searching for Services related to travel and tourism, and to make appropriate reservations, as well as to conclude any related transactions with Partners. The User must be at least 18 years old, legally capable of entering into a contract, and use this Site in accordance with the General Terms and Conditions.
Except in cases of fraud, for which it is the User’s responsibility to provide proof, the User is financially responsible for their activities on the Site, including the use made of their Username and password. The User also guarantees the truthfulness and accuracy of the information provided on the Website.
Any fraudulent use of the Website, or any use that violates these General Terms and Conditions, will result in the User being denied access to the Services offered by deshotelsetdesiles.com and/or its Partners, or other features of the Website, at any time.
2.2 Making and Cancelling Reservations
Reservations will be made only on the Website with simultaneous payment of the price by credit card.
Depending on the offers or the period of stay, cancellation conditions vary and are Please consult the information provided when booking accommodation.
The booking confirmation, which includes the essential information, such as the identification of the Service(s) booked and the price, will be sent to the User by email within a maximum of 1 business day following the booking date.
2.3 Invitation to Attend and Collection of Travel Documents
Travel documents issued for a Service ordered via the Website are sent by email to the address provided by the User when booking, in accordance with the provisions for each type of Service accessible on the Website prior to booking or in the Specific Conditions.
If the delivery of travel documents is made impossible by an error made by the User when entering their contact information, neither the Partner(s) concerned nor www.deshôtelsetdesiles.com shall be held liable.
2.4 Proof
It is expressly agreed that, barring any manifest error on the part of the Partners or Des Hôtels & Des Îles, as proven by the User, the data stored in the information system of Des Hôtels & Des Îles and/or its Partners shall constitute probative force with respect to reservations made by the User. Data on electronic or computer media constitutes valid evidence and, as such, is admissible under the same conditions and with the same probative force as any document established, received, or stored in writing.
2.5 Right of Withdrawal
The User is informed that, pursuant to Article L. 221-18 of the French Consumer Code, the Services offered on the Website by Des Hôtels & Des Îles in its own name or on behalf of its Partners are not subject to the right of withdrawal provided for in Articles L. 121-20 et seq. of the French Consumer Code regarding distance selling.
Consequently, the Services booked on the Website are exclusively subject to the cancellation and modification conditions provided herein and/or in the applicable Partner Specific Conditions.
Article 3. Details of Services
Des Hôtels & Des Îles offers travel Services on the Website, in particular tourist packages, airline tickets, accommodation reservations, car rentals, and travel insurance. Des Hôtels & Des Îles Special Offers are all of the said Services provided directly to Users by Des Hôtels & Des Îles. For all other Services, Des Hôtels & Des Îles acts in the name and on behalf of various Partners (hotel and/or transportation providers, tour operators, and travel agents).
The following indicative list is not exhaustive and does not replace the Specific Conditions as they appear in the reservation.
3.1 Air Transportation Services
Air transportation services are offered as part of a tourist package.
Travel Conditions
The conditions of air transportation are governed by the specific terms and conditions of the airlines or Partners.
It is the User’s responsibility to comply with the instructions of the airlines and Partners, particularly regarding check-in deadlines. It is recommended to arrive at check-in at least three hours before the flight’s departure time for international flights and at least two and a half hours in advance for domestic flights.
The name of the airport, when the city served by the contract includes several, is provided for informational purposes only and may be subject to change.
The User’s attention is drawn to the need to allow sufficient time to take into account possible delays when booking a trip on the Website that includes a connection or transit, particularly when the latter involves a change of airport.
Children under the age of 2 are not provided with a seat on the plane unless their parents request to pay for a full seat specifically for them. The User’s attention is drawn to the fact that this provision is only valid if the children are under the age of 2 for the entire duration of the trip, on both the departure and return dates. Indeed, airlines consider that children over the age of 2 on the return date must purchase a round-trip ticket at the child fare. Costs incurred due to non-compliance with this rule will not be refunded.
Unaccompanied children under the age of 15 will not be accepted.
Children aged 15 or over must have identity papers in their name.
Formalities
The formalities mentioned on the Site apply to nationals of France, Belgium, Luxembourg, and Switzerland.
If the User If the user is not a national of one of these four countries, it is their responsibility to personally inquire about the formalities applicable to their situation, under their sole responsibility.
Some changes may occur between the publication of the information on the Website and the User’s departure date. We therefore advise the User to consult the Website immediately before their departure.
The User is informed on the Website of the administrative and/or health formalities required for the trip. It is the User’s responsibility to familiarize themselves with them. The completion and costs resulting from these police, customs, and health formalities required for your trip, such as passports, national identity cards, residence permits, parental authorization, visas, medical certificates, and vaccination records, are the User’s responsibility.
We draw your attention to the fact that the regulations of certain countries require passports to be valid for more than six months following the return date. Furthermore, children aged 15 or over must have identity papers in their name.
If, in particular, due to failure to comply with these administrative and health formalities, the User is unable to depart on the indicated date, the price paid will not be refunded under any circumstances.
In the event of loss or theft of a ticket, the User must file a separate report with the police and the airline and purchase another ticket from the issuing Partner; only the Specific Conditions of the Partner concerned may provide for a refund.
Liability of Air Carriers
It is recalled that the liability of air carriers is most often limited by the national or international law applicable to them, or by their own Specific Conditions. In the case of air transport, an extract of these conditions is provided to the User with their ticket.
Electronic Ticket
An electronic ticket is a non-physical ticket. When booking such a ticket, the User must present themselves at the check-in counter of the airline concerned, with valid travel documents (passport, visa, identity card, etc.), to obtain their boarding pass. The User must therefore respect the check-in deadlines.
3.2 Accommodation and Stay Services
These Services are offered either as accommodation services alone or as part of a tourist package.
Trip Duration
The departure day and return day are included in the trip duration. The first and/or last night may be shortened due to a late arrival, an early departure, or an overnight flight.
Room Availability
Please note that rooms are generally only available from 3:00 p.m. and must be vacated by 12:00 p.m., regardless of the arrival or departure time of the means of transportation used.
Single rooms generally include one single bed or two single beds. These rooms are often subject to a supplement. Double rooms are provided with either two beds or one double bed.
Classification
The comfort level assigned to hotels listed in the description available on the Website corresponds to a classification established with reference to local standards in the host country and may therefore differ from French standards. It is provided for information purposes only. In exceptional cases, the initially booked hotel may be substituted by another hotel of the same category offering equivalent services.
Activities
Furthermore, certain activities offered by Partners and indicated in the description on the Website may be canceled, particularly for weather reasons, in cases of force majeure, a stay outside the tourist season, or when the number of participants required to complete the activity is not reached.
The cancellation of any activity due to force majeure shall not, under any circumstances, result in any compensation to the User.
Regarding tours, the order of site visits is given for informational purposes only and may be modified by the Partners.
Meals
When meals are included in the tour package, their number depends on the number of nights. Full board includes breakfast, lunch, and dinner. Half board includes breakfast and either lunch or dinner, depending on the package. Full board and half board begin with the meal preceding the first night and end with breakfast following the last night of accommodation.
It is recalled that, unless otherwise stated, As indicated in the description of the tourist packages on the Website, drinks are not included in the meals and are the responsibility of the User. In the absence of drinking water, the cost of purchasing bottled water is the sole responsibility of the User.
Parents are encouraged to bring appropriate baby food, which may not always be available on site.
3.3 Vehicle Rental Services
The provision of vehicle rental services is governed by the Partners’ specific terms and conditions.
Payment Terms
When picking up the vehicle, the main driver must present their bank card.
In addition, a pre-authorization request corresponding to the security deposit is made by the Partner to the User’s bank. The User must therefore contact their bank to determine their spending limit, against which this pre-authorization will be applied.
If the User fails to comply with the rules outlined above, the Partner will not release the vehicle.
The User must check the Partner’s Specific Terms and Conditions to determine which bank cards are accepted by the Partner, as some cards, such as Electron cards, are not accepted.
Additional Fees
For vehicle rentals in certain countries, some Partners automatically charge a full tank of gas upon return of the vehicle, if the User has not previously filled the tank before returning the vehicle.
The User is required to return the vehicle to the same location where it was picked up; otherwise, the Partners will charge additional fees known as “Abandonment Fees.”
3.4 On-Site Activities
Booking “On-Site Activities” services alone is governed by the Partners’ Specific Terms and Conditions.
These services are non-transferable, non-changeable, and non-refundable.
Prices
The descriptions of the Services presented on the Website specify those included in the “On-site Activities” price. Prices are indicated in Euros and generally include all taxes, unless otherwise stated on the Website.
Article 4. Prices
The trip descriptions presented on the Website specify, for each trip, the services included in the price. Prices are indicated in Euros and include all taxes, unless otherwise stated on the Website.
It is recalled that certain additional taxes (tourist tax, tourist tax, or visa) may be imposed by local authorities in certain countries and must be paid locally. These additional taxes, if any, are the responsibility of the User. The prices indicated are valid for a specific period only. All reservations are payable in the local currency of the Hotel.
The prices of tourist packages are calculated based on the number of nights and not the number of full days.
Generally speaking, and unless expressly stated otherwise, the prices do not include insurance, airport services, excess baggage fees, transfers from the airport to the accommodation, visa and vaccination fees, and all personal expenses (laundry, telephone, drinks, room service, tips, etc.), as well as excursions and use of sports facilities, and, more generally, any service not expressly mentioned on the Website.
Article 5. Photos and Illustrations
Every effort is made to provide photos and illustrations that give the User an overview of the Services offered. These photos and illustrations are intended to indicate to the User the accommodation category or level of comfort. The photographs presented on the Website are not contractually binding. Variations may occur, particularly due to changes in furniture or possible renovations. The Customer may not make any claim in this regard.
Article 6. Insurance
No insurance is included in the prices offered on the Website. Therefore, the User is recommended to take out an insurance policy covering the consequences of certain cancellation cases and an assistance policy covering certain specific risks, including repatriation costs in the event of an accident or illness.
To this end, Users are offered various insurance policy options, purchased from ASSUREVER – TSA 72218 18039 BOURGES CEDEX.
The risks covered by these policies, as well as their cost and the amount of coverage, are indicated on the Website for information purposes only. If an insurance policy is taken out, the insurance policy will be provided to the User.
Claims must be reported directly to the company, in accordance with the terms of the insurance policy. ie insurance.
Article 7. User Service and Complaints
7.1 User Service
The User may contact Des Hôtels & Des Îles during the Service reservation process to obtain assistance, information, and clarification regarding the purpose and conditions of the reservation they are making:
– either by telephone at: 00 (33) 01 42 56 46 98,
– or by email: info@deshotelsetdesiles.com
The personal data communicated by the User to Des Hôtels & Des Îles is intended for Des Hôtels & Des Îles and its subcontractors established inside or outside the European Union for the purpose of processing the User’s request by Des Hôtels & Des Îles and, unless the User objects to Des Hôtels & Des Îles, to inform them of the products and services of the Des Hôtels & Des Îles group. In this regard, Des Hôtels & Des Îles may, as a member of the Des Hôtels & Des Îles group, send the User information enabling them to better understand and use its Site, to allow them to benefit from promotional offers published on this Site, and to propose offers from its Partners. Where applicable, offers from Des Hôtels & Des Îles’ Partners may only be sent to the User by SMS or email subject to their prior consent, in accordance with the provisions of Law 2004-575 of June 21, 2004 “on confidence in the digital economy,” Law 78-17 “on information technology and civil liberties,” amended by Law 2004-801 of August 6, 2004, and in accordance with the Des Hôtels & Des Îles Privacy Policy available on the Site.
In accordance with the French Data Protection Act of January 6, 1978, as amended, the User has the right to access, modify, rectify, and delete their personal data at any time. They may exercise this right by sending an email via the “Contact” section of the Website or by writing to Des Hôtels & Des Îles: 120 Rue de la Boétie – 75008 Paris, provided they provide proof of identity.
7.2 Complaints Service
Any requests for information, clarification, or possible complaints must be addressed to Des Hôtels & Des Îles, which will process them on behalf of the Partners, within 30 days following the end of the stay:
Complaints will only be accepted if the difficulties they cause have been reported to Des Hôtels & Des Îles or the Partner during the trip so that they can attempt to resolve them and limit the damage suffered by the User.
No claims will be accepted for loss, damage, or theft of baggage, clothing, or personal items placed under the User’s care during the stay, except in the event of proven fault on the part of Des Hôtels & Des Îles or its Partners. Baggage checked with an airline is only insured for the duration of transport.
Article 8. Responsibilities and Warranties Regarding Use of the Site
No guarantee is given to the User regarding:
Under no circumstances shall Des Hôtels & Des Îles be liable for any direct, indirect, and/or immaterial damages, foreseeable or unforeseeable (including loss of profits or opportunity, etc.), arising from the provision and/or use or the total or partial inability to use the Site’s features.
The hyperlinks on the Site that direct the User to other websites are intended solely to facilitate the User’s research.
In any event, the User declares that they are aware of the characteristics and limitations of the Internet, in particular its technical performance, response times for consulting, querying, or transferring data, and the risks associated with communications security.
Article 9. Intellectual Property
9.1. General Information
The Website, its content, and all its constituent elements are creations for which companies of the Des Hôtels & Des Îles group and/or, where applicable, Partners, hold all intellectual property rights and/or exploitation rights, in particular under copyright, database law, trademark law, and copyright law. designs and models.
The Site, as well as the software, databases, texts, information, analyses, images, photographs, graphics, logos, sounds, and any other data contained on the Site, remain the exclusive property of the companies of the Des Hôtels & Des Îles group and/or Partners or, where applicable, their respective owners with whom they have entered into user agreements.
The User is granted a non-exclusive, non-transferable, and private right to use the Site and the data contained therein. The right thus granted consists of (i) a right to view the data and information contained on the Site online and (ii) a right of reproduction consisting of printing and/or saving the data and information viewed. This right of use is intended for strictly private use only.
Any other use of the Site, particularly commercial use, by the User is prohibited. The User is prohibited, in particular, but not limited to, reproducing and/or representing for any use other than private use, selling, distributing, issuing, translating, adapting, disseminating, or communicating, in whole or in part, in any form whatsoever, any element, information, or data from the Site.
Furthermore, the User is prohibited from introducing, by any means whatsoever, data that may modify or impair the content or presentation of the Site.
Any hyperlink to the Site, regardless of the type of link, must be subject to prior authorization from Expedia, acting in the name and on behalf of the relevant rights holder, whether in paper or electronic form.
9.2. Software
The use of any software downloaded from the Site to access certain Services or features is governed by the terms of the accompanying license. The User agrees not to install, copy, or use this software without first agreeing to the terms of said license. For any software not accompanied by a license, the User is granted a temporary, private, personal, non-transferable, and non-exclusive right to use this software in order to be able to access, to the exclusion of any other use, the Services and features that make the use of this software necessary. By installing or using the software, the User agrees to comply with this condition.
Article 10. Protection of Personal Data
The information provided by the User on the Website allows their reservations to be processed and fulfilled.
The Privacy Policy available on the Website sets out all the provisions relating to the protection of personal data. In the event of a contradiction between these Terms and Conditions and the Privacy Policy, the latter shall prevail. In accordance with Article 32 of the French Data Protection Act of January 6, 1978, amended by Law 2004-801 of August 6, 2004, the information required to process and fulfill reservations is indicated by an asterisk on the Website pages.
To learn more about the processing of your data and all of your rights regarding your personal data, please consult our privacy policy.
To exercise these rights, please contact the Data Protection Officer at Des Hôtels & Des Îles either by mail at 120 rue La Boétie, Paris 75008, France, or by email at dpo@deshotelsetdesiles.com.
Other requests for information requiring an optional response, or information relating to the User’s interest in offers that may be sent to them, are intended to better understand them and improve the services offered.
Unless the User objects, Des Hôtels & Des Îles may share this optional information about the User with companies within its group, including those outside the European Union and particularly in the United States. The User expressly consents to this transfer.
Des Hôtels & Des Îles may send the User information by any means (electronic, paper, text message, etc.) to enable them to better understand and use their respective websites, to benefit from promotional offers published on these websites, and to offer them offers from their Partners, in strict compliance with the provisions of the French law “For Confidence in the Digital Economy” and the French law “Informatique et Libertés” (Data Protection Act), as amended, subject to the User’s prior consent or objection, as specified in the Privacy Policy on the Website.
Furthermore, Des Hôtels & Des Îles transmits information related to the User’s reservation to its insurer. This transmission allows Des Hôtels & Des Îles to combat credit card fraud.
The occurrence of an unpaid due to fraudulent use of a bank card will result in the registration of the contact details relating to the User’s reservation that caused the unpaid amount in a payment incident file maintained by the insurer and under its responsibility.
In accordance with the French Data Protection Act of January 6, 1978, as amended, the User has the right to access, modify, rectify, and delete their personal data at any time. They may exercise this right by sending an email via the “Contact” section of the Website or by writing to Des Hôtels & Des Îles – 120 Rue de la Boétie – 75008 Paris, provided they provide proof of identity.
Article 11. Applicable Law
The contract between www.creolebeach.com and the User is expressly governed by French law.
Any dispute relating to its interpretation and/or execution shall be subject to the jurisdiction of the French courts.
You may also contact the Tourism and Travel Mediator at https://www.mtv.travel/saisir-le-mediateur/ or by mail to:
MTV – MEDIATION TOURISME VOYAGE
Request Filing Service
CS 30958
75383
PARIS CEDEX 08
Article 12. Reproduction of Articles R. 211-5 to R. 211-13 of the Tourism Code
“Art. R. 211-5. – Subject to the exclusions provided for in the second paragraph (a and b) of Article L. 211-8, any offer and sale of travel or holiday services shall give rise to the provision of appropriate documents that comply with the rules defined by this Title. In the case of the sale of air tickets or scheduled travel tickets not accompanied by services related to such transport, the seller shall issue to the buyer one or more passenger tickets for the entire journey issued by the carrier or under its responsibility. In the case of on-demand transport, the name and address of the carrier on whose behalf the tickets are issued must be stated. Separate invoicing of the various elements of the same tourist package does not relieve the seller of the obligations imposed on him by this Title.
Art. R. 211-6. – Prior to the conclusion of the contract and on the basis of a written document, stating his company name, address, and administrative authorization to operate, the seller must provide the consumer with information on the prices, dates, and other elements constituting the services provided during the trip or stay, such as: 1) The destination, means, characteristics, and categories of transport used; 2) The type of accommodation, its location, its level of comfort and its main characteristics, its approval and its tourist classification corresponding to the regulations or customs of the host country; 3) The meals provided; 4) The description of the itinerary when it is a tour; 5) The administrative and health formalities to be completed in the event, in particular, of crossing borders as well as their completion deadlines; 6) The visits, excursions and other services included in the package or possibly available at an additional cost; 7) The minimum or maximum size of the group allowing the trip or stay to be carried out and, if the trip or stay is subject to a minimum number of participants, the deadline for informing the consumer in the event of cancellation of the trip or stay; this date cannot be set less than twenty-one days before departure; 8) The amount or percentage of the price to be paid as a deposit upon conclusion of the contract as well as the schedule for payment of the balance; 9) The terms and conditions for price revisions as provided for in the contract pursuant to Article R. 211-10; 10) The contractual cancellation conditions; 11) The cancellation conditions defined in Articles R. 211-11, R. 211-12, and R. 211-13; 12) Details concerning the risks covered and the amount of guarantees subscribed under the insurance contract covering the consequences of the professional civil liability of travel agencies and the civil liability of non-profit associations and organizations and local tourism organizations; 13) Information concerning the optional subscription of an insurance contract covering the consequences of certain cases of cancellation or an assistance contract covering certain specific risks, in particular repatriation costs in the event of accident or illness.
Art. R. 211-7. – The prior information given to the consumer binds the seller, unless in it the seller has expressly reserved the right to modify certain elements. The seller must, in this case, clearly indicate to what extent this modification can occur and on which elements. In any event, the modifications made to the prior information must be be communicated in writing to the consumer before the conclusion of the contract.
Art. R. 211-8. – The contract concluded between the seller and the buyer must be in writing, drawn up in duplicate, one of which is given to the buyer, and signed by both parties. It must include the following clauses: 1) The name and address of the seller, their guarantor, and their insurer, as well as the name and address of the organizer; 2) The destination(s) of the trip and, in the case of a split stay, the different periods and their dates; 3) The means, characteristics, and categories of transport used, the dates, times, and places of departure and return; 4) The type of accommodation, its location, level of comfort, and main characteristics, and its tourist classification under the regulations or customs of the host country; 5) The number of meals provided; 6) The itinerary in the case of a tour; 7) The visits, excursions or other services included in the total price of the trip or stay; 8) The total price of the services invoiced as well as the indication of any possible revision of this invoicing under the provisions of Article R. 211-10; 9) The indication, if applicable, of the fees or taxes relating to certain services such as landing, disembarkation or embarkation taxes in ports and airports, tourist taxes when they are not included in the price of the service(s) provided; 10) The schedule and terms of payment of the price; in any event, the last payment made by the buyer cannot be less than 30% of the price of the trip or stay and must be made upon delivery of the documents allowing the trip or stay to be carried out; 11) The Special Conditions requested by the buyer and accepted by the seller; 12) The terms and conditions under which the buyer may submit a claim to the seller for non-performance or poor performance of the contract, a claim which must be sent as soon as possible, by registered letter with acknowledgment of receipt to the seller, and notified in writing, if necessary, to the travel organizer and the service provider concerned; 13) The deadline for informing the buyer in the event of cancellation of the trip or stay by the seller in the event that the trip or stay is linked to a minimum number of participants, in accordance with the provisions of 7) of Article R. 211-6; 14) The cancellation conditions of a contractual nature; 15) The cancellation conditions provided for in Articles R. 211-11, R. 211-12 and R. 211-13; 16) Details concerning the risks covered and the amount of guarantees under the insurance contract covering the consequences of the seller’s professional civil liability; 17) Information concerning the insurance contract covering the consequences of certain cases of cancellation taken out by the buyer (policy number and name of the insurer), as well as information concerning the assistance contract covering certain specific risks, in particular repatriation costs in the event of accident or illness; in this case, the seller must provide the buyer with a document specifying at least the risks covered and the risks excluded; 18) The deadline for informing the seller in the event of transfer of the contract by the buyer; 19) The undertaking to provide, in writing, to the buyer, at least ten days before the scheduled date of departure, the following information: a) The name, address and telephone number of the seller’s local representation or, failing that, the names, addresses and telephone numbers of local organizations likely to help the consumer in the event of difficulty, or, failing that, the telephone number for urgently contacting the seller; b) For trips and stays abroad for minors, a telephone number and address allowing direct contact with the child or the person responsible for their stay.
Art. R. 211-9. – The buyer may assign their contract to a transferee who meets the same conditions as them for the trip or stay, as long as the contract has not yet become effective. Unless otherwise stipulated, the transferor is required to inform the seller of their decision by registered letter with acknowledgment of receipt no later than seven days before the start of the trip. In the case of a cruise, this period is extended to fifteen days. This transfer is not subject, under any circumstances, to prior authorization from the seller.
Art. R. 211-10. – When the contract includes an express possibility of price revision, within the limits provided for in Article L. 211-13, it must mention the precise methods of calculating, both upwards and downwards, price variations, and in particular the amount of transport costs and related taxes, the currency or currencies which may have an impact on the price of the trip or stay, the part of the price to whichThe variation applies to the exchange rate of the currency(ies) used as a reference when establishing the price in the contract.
Art. R. 211-11. – When, before the buyer’s departure, the seller is forced to make a change to one of the essential elements of the contract, such as a significant price increase, the buyer may, without prejudice to any claims for compensation for any damages suffered, and after being informed by the seller by registered letter with acknowledgment of receipt: – either terminate the contract and obtain an immediate refund of the amounts paid without penalty; – or accept the modification or the replacement trip proposed by the seller; an amendment to the contract specifying the modifications made is then signed by the parties; any price reduction is deducted from any amounts still owed by the buyer, and if the payment already made by the buyer exceeds the price of the modified service, the overpayment must be returned to the buyer before the date of departure.
Art. R. 211-12. – In the case provided for in Article L. 211-15, when, before the buyer’s departure, the seller cancels the trip or stay, the seller must inform the buyer by registered letter with acknowledgment of receipt; the buyer, without prejudice to any claims for compensation for any damages suffered, obtains from the seller an immediate refund of the amounts paid, without penalty; the buyer receives, in this case, compensation at least equal to the penalty he would have incurred if the cancellation had occurred at his own risk on that date. The provisions of this article in no way prevent the conclusion of an amicable agreement for the buyer to accept a substitute trip or stay proposed by the seller.
Art. R. 211-13. – When, after the buyer’s departure, the seller finds it impossible to provide a significant portion of the services provided for in the contract, representing a significant percentage of the price paid by the buyer, the seller must immediately take the following measures, without prejudice to any claims for compensation for any damages suffered: – either offer services in replacement of the services provided for, bearing any additional cost, and if the services accepted by the buyer are of inferior quality, the seller must reimburse the buyer for the price difference upon their return; – or, if it cannot offer any replacement services or if these are refused by the buyer for valid reasons, provide the buyer, at no additional cost, with transport tickets to ensure their return under conditions that can be deemed equivalent to the place of departure or to another place agreed to by both parties.
Article 13. Final Provisions
The fact that Des Hôtels & Des Îles does not enforce, at any given time, any provision of the General Terms and Conditions shall not be construed as a waiver by Des Hôtels & Des Îles of the right to enforce any of these provisions at a later date.
In the event that any provision of the General Terms and Conditions is declared null or ineffective, this provision shall be deemed unwritten, without affecting the validity of the other provisions, unless the provision declared null or ineffective was essential and decisive.
Any event of force majeure shall suspend the obligations herein affected by the event of force majeure and shall exempt from any liability the party that should have performed the obligation thus affected.
Payment in several installments by credit card available for our hotel + flight stays
